Shipping & Returns Policy
Transparent delivery times, dedicated artisan fulfillment, and hassle-free 30-day returns by KYOEON SMART & BRIGHT INC.
🚚 Shipping & Fulfillment
1. Dual-Fulfillment Network & Processing
To bring you showroom-grade design without middleman markups, KYOEON operates a dual-stream logistics network tailored to product craftsmanship:
- US Domestic Warehouse Inventory (Ceiling Lights & Standard Fixtures): Dispatched directly from our domestic US East (NJ/GA) and US West (CA) fulfillment centers within 1–2 business days.
- Artisan Crafted & Natural Stone Collections (Alabaster, Crystal & Accent Lamps): Each natural stone and crystal fixture undergoes rigorous quality inspection and is dispatched directly from our dedicated artisan studio via Priority Air Express within 1–3 business days in custom shockproof packaging.
2. Shipping Rates & Delivery Timelines (Continental US)
| Product Collection | Fulfillment Method | Estimated Transit Time | Shipping Cost |
|---|---|---|---|
| Standard Domestic Fixtures | US Ground (FedEx / UPS / USPS) | 3 – 5 Business Days | FREE |
| Artisan Stone & Crystal Lamps | Standard Air Express (Final Mile UPS/USPS) | 7 – 10 Business Days | FREE |
| Artisan Stone & Crystal Lamps (Expedited) | Priority Air Express (DHL Express) | 4 – 6 Business Days | .99 |
3. Real-Time Order Tracking
As soon as your fixture is dispatched, an automated tracking email containing your direct tracking link will be delivered to your inbox. You can monitor every milestone from departure to final doorstep delivery.
🔄 30-Day Return & Zero-Risk Transit Guarantee
1. Zero-Risk Breakage Protection
Natural stone and crystal lighting are premium architectural pieces. In the rare event that your fixture suffers transit damage, simply email us clear photos within 7 days of arrival. We will dispatch a 100% free immediate replacement with zero return hassles.
2. 30-Day Return Window
We want you to love your lighting in your own space. We offer a 30-day return window from the date of confirmed delivery for uninstalled fixtures in original packaging with all mounting accessories.
3. Hassle-Free Domestic Returns
- Reach out to support@kyoeoninc.com with your order number to receive a Return Merchandise Authorization (RMA).
- Ship the item back to our domestic US returns center.
- Upon swift inspection, your full refund will be credited back to your original payment method within 3–5 business days.
Questions regarding shipping or custom projects? Contact our support team directly at Contact Us or call +1 (626) 781-0123.