Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.
Damages and Issues (Carrier Damage) If your item arrives damaged due to shipping or is completely unusable upon arrival, please contact us immediately at support@kyoeoninc.com with clear photos of the damage. In this case, we will offer a full refund without requiring you to return the item. No return shipping is needed.
Customer-Initiated Returns If you wish to return an item for reasons not related to damage (e.g., change of mind, ordered by mistake), please contact us within 30 days of receiving your order. We handle these on a case-by-case basis and will work with you to find a fair resolution, which may include a partial refund without requiring the item to be returned. The refund amount will be determined based on the condition of the item and other relevant factors, as agreed upon between you and our team.
How to Request a Refund To start a refund request, contact us at support@kyoeoninc.com with:
- Your order number
- A description of the issue
- Clear photos of the item (required for damage claims)
We will respond within 2 business days with next steps.
Non-Returnable Items The following items are not eligible for return or refund:
- Items damaged due to misuse, improper installation, or normal wear and tear
- Sale items and gift cards
Refund Processing Once your refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@kyoeoninc.com.