Frequently Asked Questions (FAQ)
Find quick answers about bulbs, electrical specifications, US shipping, and installation by KYOEON.
Q1: Are light bulbs included with KYOEON fixtures?
For most socketed fixtures (such as E26 medium base ceiling lights, pendant lights, and vanity fixtures), light bulbs are NOT included. This allows you to choose your preferred color temperature (Warm White, Natural, or Daylight) and wattage. Integrated LED fixtures will clearly state "Integrated LED Included" on their product specifications.
Q2: What is the operating voltage for these lights?
All KYOEON fixtures are designed strictly for North American standard electrical systems operating at 110V–120V / 60Hz.
Q3: Are these fixtures hardwired or plug-in?
Ceiling flush mounts, chandeliers, pendant lights, and bathroom vanity lights are hardwired fixtures requiring standard junction box installation. We strongly recommend having hardwired fixtures installed by a certified licensed electrician. Table lamps and floor lamps are standard plug-in units with US 2-prong / 3-prong plugs.
Q4: Can I dim my lighting fixture?
For socketed fixtures (E26 base), dimming capability depends on whether you install dimmable LED/incandescent bulbs and connect them to a compatible wall dimmer switch (e.g., Lutron or Leviton). For integrated LED models, please check the product details for built-in CCT or TRIAC dimming support.
Q5: How fast will my order arrive?
Orders are dispatched from our US East or US West warehouse within 1–2 business days. Transit time via FedEx/UPS Ground typically takes 3–6 business days across the continental United States.
Q6: What happens if a glass shade arrives broken?
We package all glass shades and delicate fixtures with custom molded foam. In the rare event of transit damage, simply email us a photo of the damaged part within 7 days, and our US warehouse will immediately dispatch a free replacement shade.
Still have questions? Our customer care team is here to help.
Contact KYOEON Support